Delivery Information
UK excluding Highlands and Islands
Charges for UK mainland delivery are included in the stated product price.
Orders under 2kg will be sent via Royal Mail 3-5 working day delivery after processing. Tracking information is provided for Royal Mail orders aslong as a valid email or mobile number is provided, During busy periods these orders can take upto 10 working days for delivery.
Orders over 2kg will be sent via DPD, standard delivery is 3-5 working days after processing. A 1 hour delivery slot and interactive delivery will be provided via SMS or Email, please use and follow the interactive service.
Deliveries via DPD will only be attempted once and if this fails then your order will be sent to a local pick up shop for you to collect, if your order is not collected within 7 days your order will be returned to our depot, if the order needs redelivering due to non collection there will be a redelivery charge.
A Next Working Day service is also available for an additional charge of £4.99
This service is only applicable for the UK mainland, excluding Highlands & Islands. Orders must be placed before 2pm for delivery the next working day.
Next Working Day Terms & Conditions
Next Working Day Orders placed before 2pm (Monday to Thursday) will be despatched the same day, for delivery on the next working day.
Next Working Day Orders placed on Friday before 2pm will be despatched for delivery on Monday.
Next Working Day Orders placed after 2pm on Friday will be despatched on Monday for delivery Tuesday.
Please Note: Millies Wolfheart do not operate on weekends and bank holidays. Any next working day order placed during this time will be despatched on the next working day.
Saturday and Sunday Service
A Saturday and Sunday service is available for the UK mainland, excluding Highlands & Islands. Orders must be placed before 11am on Friday it is a premium service and costs £7 per 30kg box.
Important Customer Information
In the rare event you do not receive your goods within the allocated delivery time, please inform us and we will contact the courier on your behalf. If the courier needs to investigate this may take up to 10 working days.
Millies Wolfheart always try to provide a hassle-free delivery. If for some reason you need to alter the delivery date, please be advised that only a single change can be made via the DPD in-flight system. Additional changes to the delivery date will result in the consignment being returned to the consignee. Once a change has been made by a customer, Millies Wolfheart will not be able to change the new agreement or amend it.
It is also important to understand that by making changes to the delivery date or address using the DPD in-flight system yourself, you are accepting liability should any error occur. If a customer changes the date/time then they take on liability and contract with DPD. In the event that you do need to make an amendment to your delivery details, Millies Wolfheart advise you to contact our customer service team for assistance.
If you would like your parcel to be left in a safe place or with a neighbour, please be advised that this must be done by the customer, once delivery notification has been sent to you. Due to an update to the terms and conditions with DPD this service can no longer be provided by Millies Wolfheart, as this now requires customer authorisation to be upheld.
Delivery Issues – Unusual Events
Millies Wolfheart use DPD as our courier and, together, we provide a hassle-free service when delivering your order. If DPD are unable to deliver, or a delay is caused, due to unforeseen circumstances (such as; extreme weather conditions, road closures, traffic accidents, diversion due to public events etc.) then neither Millies Wolfheart or DPD will accept liability for the delay. In these rare cases, an extension to our 3-5 working day delivery arrangement may be applied.
UK Highlands and Islands
Orders under 2kg will be sent via Royal Mail 3-5 working day delivery after processing at no additional cost.
Channel Islands, Isle of Man and Northern Ireland have additional postage costs of approximately £7.00 per 30kg box. Delivery time can take 3-5 working days after despatch. The courier used is DPD.
Scottish Highlands & Islands and Scilly Isles have additional postage costs of approximately £7.00 per 30kg box. Delivery time can take 7-10 working days after despatch. The courier used is DPD.
See below for Highlands postcode classifications:
Scottish Highlands - AB31, AB33-36, AB37-38, AB41-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA38, PA41-49, PA60-78, PH42-44, ZE1-3
For highlands and islands we also use DPD. Delivery usually takes 3-5 working days.
WE DO NOT DELIVER TO THE BFPO POSTCODES
Download the DPD app for Rich Push Notifications - Manage your delivery in one tap
Click HERE for more information
We also recommend adding what3words location to your DPD app!